BOOKING TERMS AND CONDITIONS
The website www.vespersafaris.com is owned and operated by Vespers Safaris Kenya Limited. The following terms and conditions form the basis of your contract with Vespers Safaris Kenya Limited.
DEFINITIONS AND INTERPRETATION
In this agreement the following words will have the meanings referred to below, unless the context clearly indicates otherwise:-
a) “Africa Safari Expert” means a travel advisor employed by Vespers Safaris Kenya Limited;
b) “the Agreement” means the Customer Booking Form (defined below) and the applicable Customer Quotation read with these Terms and Conditions;
c) “Customer Quotation” means the online itinerary or form sent to you by Vespers Safaris Kenya Limited, indicating the estimated prices of the travel products and services that you wish to purchase;
d) “the Customer Booking Form” means the form completed by you and submitted to Vespers Safaris Kenya Limited confirming your acceptance of the Customer Quotation
“Deposit” means the monies payable by you to Vespers Safaris Kenya Limited to secure your booking;
Vespers Safaris Kenya Limited Payments Limited incorporated in Kenya with company registration number ……., carrying on business at Jubilee House Mama Ngina
30% Deposit at time of booking excepting air travel, which requires 100% payment upon booking, as tickets have to be issued simultaneously, and villa bookings which require 50% deposit; ii. Final balance due 60 days prior to travel; iii. 100% Of the Total Confirmed Price for bookings made less than 60 days prior to departure, iv. Greater deposits may be required in instances of specialist product &/or peak season travel. b) If the above payments are not received as indicated, Vespers Safaris Kenya Limited will be unable to confirm the booking for you
All payments must be made by credit card, internet transfer (electronic funds transfer) or telegraphic transfer (SWIFT). Payments are normally cleared within five business days. Cash and travellers cheques are not accepted. d) If you fail to make the payments on or before the due date, your booking will be cancelled and you will forfeit the relevant deposit paid in terms of clause 1 above. 3) PRICE INCREASE a) All Customer Quotation Forms and Customer Confirmation forms generated by Vespers Safaris Kenya Limited are based upon external supplier costs such as air fares, airport taxes, fuel surcharges, accommodation, car hire, park fees and gate fees which are outside of the control of Vespers Safaris Kenya Limited. These supplier costs are therefore subject to change until final payment has been received or in the instance of air travel, until air tickets have been issued. You agree that should any such costs increase, such an increase will be for your account and shall be payable to Vespers Safaris Kenya Limited or as otherwise instructed by Vespers Safaris Kenya Limited. You also acknowledge that: i. airlines reserve the right to levy additional or increased airport taxes and fuel charges – without notice – at any stage prior to flight and any such costs increased as a result of an increase effected by the airline will be for the Client’s account and shall be payable to Vespers Safaris Kenya Limited or as otherwise instructed by the airlines ii. road transportation companies such as transfer and car rental companies reserve the right to levy additional charges due to fuel price increases and/or government road levies – without notice –at any stage prior to and any such costs increase as a result of an increase effected by the road transportation company will be for the Client’s account and shall be payable to Vespers Safaris Kenya Limited or as otherwise instructed by the road transportation company; iii. Government/National Bodies, concession owners and other such parties involved in the running of private or public natural parks reserve the right to levy additional or increased park fees – without notice – at any stage prior to arrival and any such costs increased as a result of an increase effected by such parties will be for the Client’s account and shall be payable to Vespers Safaris Kenya Limited or as otherwise instructed by such parties.
CHANGES TO BOOKINGS
Vespers Safaris Kenya Limited will make every effort to adhere to the confirmed itinerary. However, where Involuntary Changes are significant– such as change of accommodation or transportation – Vespers Safaris Kenya Limited undertakes:
TRAVEL DEALS AND DISCOUNT RATES
CANCELLATION AND REFUND POLICY a) In the event that you cancel your booking, in full or partially, for any reason whatsoever Vespers Safaris Kenya Limited will levy cancellation charges as defined in section c below. In the occasional instance where Vespers Safaris Kenya Limited is able to obtain waivers of cancellation fees and/or secure an exgratia refund from suppliers Vespers Safaris Kenya Limited will pass this on to you less the Service Fee. However, Vespers Safaris Kenya Limited makes no guarantees as to securing such waivers or refunds. b) Cancellations of bookings must be done in writing. Where cancellations are sent by e -mail, you must obtain an e-mail proof of receipt and retain written acknowledgement of receipt from Vespers Safaris Kenya Limited. c) Cancellation of bookings i. 61+ days before departure: Deposit non-refundable ii. 0-60 days before departure: 100% Cancellation fee d) Vespers Safaris Kenya Limited will make every effort to confirm the required services after deposit payment. In the in the unlikely event of us being unable to confirm the itinerary travel services you will be offered alternative available travel services. Should the alternative available travel services not be acceptable to you we will provide a full refund e) Vespers Safaris Kenya Limited will make every effort to ensure delivery of services as defined in the confirmed itinerary however we reserve the right to cancel services where unavoidable due to circumstances beyond the control of Vespers Safaris Kenya Limited. In the unlikely instance that Vespers Safaris Kenya Limited should cancel services defined in the confirmed itinerary Vespers Safaris Kenya Limited will provide a full refund on the cancelled service/s only. f) Vespers Safaris Kenya Limited will make every effort to avoid misquotation. However we reserve the ri ght to cancel a reservation without liability or penalty if an obvious error or omission leads to a material cost implication. g) No refunds will be given by Vespers Safaris Kenya Limited for partly used vouchers or for no-shows.