Terms and Conditions

BOOKING TERMS AND CONDITIONS

The website www.vespersafaris.com is owned and operated by Vespers Safaris Kenya Limited. The following terms and conditions form the basis of your contract with Vespers Safaris Kenya Limited.

DEFINITIONS AND INTERPRETATION

In this agreement the following words will have the meanings referred to below, unless the context clearly indicates otherwise:-

a) “Africa Safari Expert” means a travel advisor employed by Vespers Safaris Kenya Limited;

b) “the Agreement” means the Customer Booking Form (defined below) and the applicable Customer Quotation read with these Terms and Conditions;

c) “Customer Quotation” means the online itinerary or form sent to you by Vespers Safaris Kenya Limited, indicating the estimated prices of the travel products and services that you wish to purchase;

d) “the Customer Booking Form” means the form completed by you and submitted to Vespers Safaris Kenya Limited confirming your acceptance of the Customer Quotation

 “Deposit” means the monies payable by you to Vespers Safaris Kenya Limited to secure your booking;

Vespers Safaris Kenya Limited Payments Limited incorporated in Kenya with company registration number ……., carrying on business at Jubilee House Mama Ngina

About Deposit

30% Deposit at time of booking excepting air travel, which requires 100% payment upon booking, as tickets have to be issued simultaneously, and villa bookings which require 50% deposit; ii. Final balance due 60 days prior to travel; iii. 100% Of the Total Confirmed Price for bookings made less than 60 days prior to departure, iv. Greater deposits may be required in instances of specialist product &/or peak season travel. b) If the above payments are not received as indicated, Vespers Safaris Kenya Limited will be unable to confirm the booking for you

All payments must be made by credit card, internet transfer (electronic funds transfer) or telegraphic transfer (SWIFT). Payments are normally cleared within five business days. Cash and travellers cheques are not accepted. d) If you fail to make the payments on or before the due date, your booking will be cancelled and you will forfeit the relevant deposit paid in terms of clause 1 above. 3) PRICE INCREASE a) All Customer Quotation Forms and Customer Confirmation forms generated by Vespers Safaris Kenya Limited are based upon external supplier costs such as air fares, airport taxes, fuel surcharges, accommodation, car hire, park fees and gate fees which are outside of the control of Vespers Safaris Kenya Limited. These supplier costs are therefore subject to change until final payment has been received or in the instance of air travel, until air tickets have been issued. You agree that should any such costs increase, such an increase will be for your account and shall be payable to Vespers Safaris Kenya Limited or as otherwise instructed by Vespers Safaris Kenya Limited. You also acknowledge that: i. airlines reserve the right to levy additional or increased airport taxes and fuel charges – without notice – at any stage prior to flight and any such costs increased as a result of an increase effected by the airline will be for the Client’s account and shall be payable to Vespers Safaris Kenya Limited or as otherwise instructed by the airlines ii. road transportation companies such as transfer and car rental companies reserve the right to levy additional charges due to fuel price increases and/or government road levies – without notice –at any stage prior to and any such costs increase as a result of an increase effected by the road transportation company will be for the Client’s account and shall be payable to Vespers Safaris Kenya Limited or as otherwise instructed by the road transportation company; iii. Government/National Bodies, concession owners and other such parties involved in the running of private or public natural parks reserve the right to levy additional or increased park fees – without notice – at any stage prior to arrival and any such costs increased as a result of an increase effected by such parties will be for the Client’s account and shall be payable to Vespers Safaris Kenya Limited or as otherwise instructed by such parties.

CHANGES TO BOOKINGS

Vespers Safaris Kenya Limited will make every effort to adhere to the confirmed itinerary. However, where Involuntary Changes are significant– such as change of accommodation or transportation – Vespers Safaris Kenya Limited undertakes:

1. To provide a reasonable alternative at no additional cost, subject to the terms and conditions of the relevant Supplier;
2. ii. In the event that you reject the reasonable alternative provided or should a reasonable alternative not be available as per 4.a.i above, to refund you the monies arising from the Involuntary Changes, subject to the terms and conditions of the relevant Supplier b) In the event of refunding you, to assist you in identifying alternative services, subject to all additional costs for the alternative services being for your account. c) Should you wish to make a Voluntary Change to your booking, Vespers Safaris Kenya Limited will use its best endeavours to accommodate you. However Vespers Safaris Kenya Limited reserves the right to charge the applicable cancellation fees referred to in clause 7 as well as an additional administration fee of R300.00 per person per booking amended together with any additional costs arising from the Voluntary Change, including those charged by the relevant Supplier.

TRAVEL DEALS AND DISCOUNT RATES

1. All Travel Deals and Discounted Rates advertised on the Vespers Safaris Kenya Limited website or quoted in the Customer Quotation form have separate terms and conditions prescribed by the Supplier of the relevant goods and/or Services. It is your responsibility to obtain such separate terms and conditions as you will be bound by them. 6) WAIVER, INDEMNITY AND LIABILITY a) All vouchers, receipts and tickets issued by Vespers Safaris Kenya Limited to you are subject to the Supplier’s terms and conditions. b) Participation in any tour or travel package arranged by Vespers Safaris Kenya Limited and provided by any of its Suppliers (including but not limited to transportation to or from any venue) is undertaken at your own risk. c) You indemnify Vespers Safaris Kenya Limited and its directors, employees, assignees and/or agents against any claim arising for any damages or loss which might be instituted against it arising from or connection with the services contemplated in these Terms and Conditions. d) The Client, his/her heirs, dependants, agents, executors or their assignees hereby irrevocably waive any claims which they may have against Vespers Safaris Kenya Limited for any form of compensation for damages which they may suffer due to injury and/or loss of any nature whatsoever, which includes accidents caused by the Client’s own actions, injuries or death while on the tour, in a transportation vehicle or at any place during the tour or illness or death at any time after the tour. e) Vespers Safaris Kenya Limited acts solely in the capacity of an agent for third parties and as such Vespers Safaris Kenya Limited holds themselves free of responsibility or liability for any delays, loss or damages from any cause whatsoever including loss/delay/damages/ dissatisfaction caused by third party products and services. Vespers Safaris Kenya Limited shall be exempt from all liability in respect of any claim whatsoever as aforesaid, the Client acknowledging that, in the case of a defective product, it is unreasonable to expect Vespers Safaris Kenya Limited to have discovered the product failure having regard to Vespers Safaris Kenya Limited’s role in arranging access to the third party products and services on behalf of the Client.

CANCELLATION AND REFUND POLICY a) In the event that you cancel your booking, in full or partially, for any reason whatsoever Vespers Safaris Kenya Limited will levy cancellation charges as defined in section c below. In the occasional instance where Vespers Safaris Kenya Limited is able to obtain waivers of cancellation fees and/or secure an exgratia refund from suppliers Vespers Safaris Kenya Limited will pass this on to you less the Service Fee. However, Vespers Safaris Kenya Limited makes no guarantees as to securing such waivers or refunds. b) Cancellations of bookings must be done in writing. Where cancellations are sent by e -mail, you must obtain an e-mail proof of receipt and retain written acknowledgement of receipt from Vespers Safaris Kenya Limited. c) Cancellation of bookings i. 61+ days before departure: Deposit non-refundable ii. 0-60 days before departure: 100% Cancellation fee d) Vespers Safaris Kenya Limited will make every effort to confirm the required services after deposit payment. In the in the unlikely event of us being unable to confirm the itinerary travel services you will be offered alternative available travel services. Should the alternative available travel services not be acceptable to you we will provide a full refund e) Vespers Safaris Kenya Limited will make every effort to ensure delivery of services as defined in the confirmed itinerary however we reserve the right to cancel services where unavoidable due to circumstances beyond the control of Vespers Safaris Kenya Limited. In the unlikely instance that Vespers Safaris Kenya Limited should cancel services defined in the confirmed itinerary Vespers Safaris Kenya Limited will provide a full refund on the cancelled service/s only. f) Vespers Safaris Kenya Limited will make every effort to avoid misquotation. However we reserve the ri ght to cancel a reservation without liability or penalty if an obvious error or omission leads to a material cost implication. g) No refunds will be given by Vespers Safaris Kenya Limited for partly used vouchers or for no-shows.